Refund Policy

Refund Policy

Last updated: March 2026

At Deucis, we aim to deliver high-quality services and a smooth client experience. This Refund Policy outlines how refunds are handled across our services.

1. General Policy

Due to the nature of digital services, most payments made to Deucis are non-refundable.

This is because time, effort, and resources are allocated to each project once work begins.

2. Deposits

Any upfront deposit required to begin work is strictly non-refundable.

Deposits are used to:

  • Secure your project
  • Cover initial planning, research, and setup

3. Cooling-Off Period

Clients may request a refund within 48 hours of payment, provided that:

  • Work has not yet started, and
  • No significant resources have been allocated

If work has already begun within this period, the deposit remains non-refundable.

4. Project Work (One-Time Services)

For one-time projects (such as website design or SEO setup):

  • Work already completed is non-refundable
  • If a project is cancelled early, you may be charged for work completed up to that point

Partial refunds may be considered only where:

  • Minimal work has been completed, and
  • The request is made early in the project

Once substantial work has been carried out, no refunds will be issued.

5. Monthly Services (Retainers)

For ongoing services:

  • Payments are made in advance for each billing period
  • Once a billing period has started, it is non-refundable

Clients may cancel at any time, but:

  • Services will continue until the end of the current billing cycle
  • No refunds will be issued for unused time within that period

6. Performance Disclaimer

Refunds are not provided based on performance outcomes, including:

  • Search engine rankings
  • Website traffic
  • Leads or revenue

While we apply proven strategies, results depend on multiple external factors beyond our control.

7. Dissatisfaction

If you are not satisfied with the service:

  • Please contact us first so we can resolve the issue
  • Reasonable revisions or adjustments may be offered where appropriate

Refunds will not be issued solely based on dissatisfaction if agreed work has been delivered.

8. Chargebacks & Disputes

By working with Deucis, you agree to contact us first to resolve any issues before initiating a chargeback or payment dispute.

Unjustified chargebacks may be challenged and could result in:

  • Suspension of services
  • Additional recovery actions where necessary

9. Exceptions

Refunds may be issued at our discretion in rare cases, such as:

  • Duplicate payments
  • Billing errors

10. Related Pages

For more information, please review our:

You can also contact us directly through our Contact page if you have any questions.

11. Contact

If you have any questions regarding this Refund Policy, please contact us:

Email: contact.deucis@gmail.com
Location: London, United Kingdom